Email [email protected] and a human will answer. There is no ticket system and no bot.
It helps to say which device you are on, whether you are signed in, and what you expected to happen. A screenshot is usually worth more than a description.
The free tier includes the Beginner Starter deck, a preview of the first ten consonants of the Thai alphabet, the street food situations, and the coached practice tracks. You do not need an account to use them. Premium opens the Level 1 lessons, the full deck catalogue and the whole alphabet, the rest of Watch and every Situations set, keeping words from Word Explorer, and custom vocabulary.
Cancelling stops the next renewal. Your access continues through the end of the period you have already paid for.
Premium follows your account rather than your device, so signing in on the device you bought on is the usual fix. If it still has not appeared, email the address above with the store you bought from and roughly when, and it can be sorted out from the receipt.
Yes. A free account syncs your progress, and one subscription covers your account everywhere, including the website.
No. An internet connection is required, because the words, audio and illustrations are fetched as you study.
You can delete your account and its data from the account deletion page, or ask by email and it will be done for you.